FAQs

ABOUT OHM PRODUCTS & OILS

Style, air chamber and thread size, and product materials are just a few of the differences.

The OHM Original cartridges have a smaller air chamber and is great for people who prefer a more controlled vape experience. This collection has a custom thread that is only compatible with the OHM Original Collection. It’s components are made with recycled materials. The cartridge is made of PEI plastic and it’s wick is made of non-flammable fiberglass materiel.

The OHM Elevate cartridges have a larger, upgraded air chamber that packs a heavier punch and a larger draw. This collection comes with a standard .510 thread.The Elevate cartridges have a glass oil chamber, organic cotton wick and a nickel chrome coil.

In the end, it really comes down to personal preference and how you like to vape.

It really depends on how you like to vape. Each 0.4mL OHM Cartridge has approx. 100 – 125 draws (2-3 seconds each). Vaping is a bit different than smoking, small puffs work best. Draw for 2-3 seconds, hold for 3-5 seconds. Repeat and enjoy!

Cartridges are best used within 6 months. To ensure optimum freshness store extras in the fridge until you are ready to use them.

NOTE: If you take repeated long draws you risk running the chamber dry and causing a burning taste. To prevent this, take smaller puffs and/or prime the cartridge between longer draws.

OHM Cartridges are not meant to be refilled – they are disposable and single use only. The coil and the quality of the wick degrade over time and is not meant for long term use. OHM Cartridges and components are made specifically for use with the OHM oil.

When starting a brand-new cartridge, we recommend covering the air holes and take a few pulls without the battery attached. This will help draw the oil into the chamber and soak the wick. You might notice a slight flavour from the dry-wick on those first few draws but this will dissipate once the oil has been fully absorbed.

OHM products are for adult use only. Do not use if you are pregnant or breastfeeding. Start small until you know how this product affects you.

Repeat the below instructions to achieve desired effect. Start with smaller pulls until you know how this product affects you. Enjoy!

OHM Original Collection

Attach an OHM Original cartridge and rechargeable cartridge battery by fastening them together at the threaded ends. Draw from the mouthpiece end of the cartridge, not from the metallic battery end. The metallic battery end will light up red while you pull. Draw for 2-3 seconds, hold the vape in for 3-5 seconds, then exhale.

OHM Elevate Collection

Attach an OHM Elevate cartridge and rechargeable cartridge battery by fastening them together at the threaded ends. Press the battery button three times to turn it on. Hold down the button while you draw for 2-3 seconds, hold the vape in for 3-5 seconds, then exhale. Press the battery button three times to turn it back off. It is important to only hold the button down while drawing or you could burn the wick. Make sure to always turn it off after to avoid it accidentally being pressed.

OHM oils are solvent-less! Craft made using either CO2, distillation or a combination of extraction methods to produce the most potent, pure and refined vape on the market. OHM premium extracts are infused with terpenes from award winning cannabis strains and all-natural flavours for an enhanced vaping experience and full flavour profile. Proudly BC grown and pesticide free. No PEG, PG or VG.

CO2 oils tend to be more amber coloured, full-profile, earthy and cannabis flavoured; whereas distillate is more refined, lighter and higher in THC. Both extract types offer a unique flavor and experience. You could compare CO2 oil to a fine wine – and distillate to a fine whiskey. With CO2 extract you really taste the vintage – it can vary a bit from crop to crop. Whereas with a whiskey (being distilled) it’s refined, quality and more consistent from batch to batch.

Our vapes are calibrated for optimal heating temp at 375° so you get all the benefits to be derived from the different cannabinoids and terpenes without the smoke.

Vaping is commonly accepted to be a healthier alternative to smoking. With burning comes carcinogens. Vaping brings a compound up to a temperature where it vaporizes rather than burns. The compound being vaporized still holds its essential properties – whereas when it burns – its literally changing structure.

Not with OHM products! Here’s the skinny – there are 3 basic chemicals that can contribute to popcorn lung: Diacetyl, PG, and PEG. None of these chemicals are in OHM products – not a drop!

These chemicals are mostly added to nicotine vapes but unfortunately some cannabis vapes contain these ingredients. Make sure you ask and be informed about what you’re ingesting!

REFERRAL

Referral program information and details to come.

PAYMENT

At this time, we ONLY accept Interac e-Transfer and PayPal. When placing an order you will be guided through the check out process to enter in your customer info, shipping details and payment method. Simply follow the prompts.

Our account is set-up to accept e-transfers directly without the security question. If your banking provider requires a security question, please use the details below.

email: admin@ohmconnect.ca

question: Who makes OHM products?

answer: Ohmstore

For further information, please contact your bank or https://www.interac.ca/en/interac-e-transfer-consumer.html   

Send funds through PayPal using the following link:

https://www.paypal.me/ohmcheckout

For further information, please go to https://www.paypal.com/ca/webapps/mpp/send-money-online?locale.x=en_CA

SHIPPING

Your order will be shipped out the next business day, after payment has been made. We do not ship on weekends or holidays.

Your order will be placed inside discreet packaging and shipped using Canada Post Xpresspost. Tracking information will be emailed to you once your order has been fulfilled. Orders arrive within 1-3 business days.

Shipping rates are based on volume, weight and where it’s going. Xpresspost rates apply and are calculated from Canada Post. Get free shipping when you are referred to us (more info below).

At this time we can only ship within Canada.

SHIPPING ISSUES

If it has been 2 days or more after your delivery date and you still have not received your order, please contact us and we will file a trace with Canada Post.

There could be delays with our Canada Post. Sometimes it could take an extra day or two after the delivery date for your package to arrive.

The postal worker may have scanned your package as delivered before they have actually dropped it off. Keep an eye out for the rest of the day.

Canada Post may have missed a scan somewhere along the way. Wait a day or two and check back.

If your tracking information is showing your package shipping the wrong direction, it’s most likely due to human error at Canada Post. This can cause a delay of 1-2 days.

PROPER HANDLING AND STORAGE

Use at room temperatures. Store in cool dark conditions under 25°C. Keep away from heat.

OHM Original Collection

Use the portable charging case to store your battery and cartridges. Recharge portable charging case with the USB charging cable provided when the LED display window indicates the battery is low.

OHM Elevate Collection

Ensure to shut battery off when not in use. Store where the battery will not accidentally be turned on.

TROUBLESHOOTING

Draw from the right end.

Make sure you’re drawing from the cartridge mouthpiece, not from the battery end (the battery end lights up). Don’t be embarrassed if you do – people do this all the time. Chalk it up to learning curve!

If you do puff on the battery – immediately remove the cartridge to prevent burning as the unit will stay on for an extended period before turning off.

Make sure your charged.

First make sure your cartridge battery is fully charged. When you draw, the metallic battery end should light up and stay on for the duration of the draw. If it’s blinking or no light shows up at all, place the cartridge battery inside the portable charging case or attach it to the charging adaptor.

When you place your cartridge battery inside the portable charging case the LED display window on the portable charging case will light up ONLY if the battery needs to be charged. The icon on the right indicates how much charge is left in the cartridge battery. If the LED is flashing it means it is charging.

Check for a bad connection.

Unscrew the cartridge from the battery. Use a Q-tip and alcohol to gently clean the connectors where the battery and the cartridge screw together. Reattach it loosely. Then draw. Alternately, try screwing it on tighter.

Is your cartridge clogged?

Remove the cartridge from the battery and try blowing through the mouthpiece to see if you can hear air flow.

Reattach the battery. Cover the little squares at the base of the cartridge (where the cartridge meets the battery) with your fingers and take some really hard draws. This will increase the pull on the oil and draw it into the chamber.

Lastly, with the cartridge attached to the battery blow INTO the cartridge end forcefully.

When you plug your portable charging case in using the USB charging cable OR when you place your cartridge battery inside the portable charging case, the LED display window on the portable charging case should light up. The icon on the left indicates how much charge remains in the portable charging unit. The icon on the right indicates how much charge remains in the cartridge battery. If the LED display icon for either is flashing it means it is charging. If they show full battery the display window will light up for a few minutes to show the battery life and then shut off again.

Use the USB charging cable to connect the EMPTY portable charging case into a wall outlet. The LED display window should light up. If it does not, try using a different cable (such as an Android phone cable).

OHM CONNECT LIMITED WARRANTY

When you plug your portable charging case in using the USB charging cable the LED display window on the portable charging case should light up. The icon on the left indicates how much charge remains in the portable charging unit. The icon on the right indicates how much charge remains in the cartridge battery. If the LED display icon for either is flashing it means it is charging. If they show full battery the display window will light up for a few minutes to show the battery life and then shut off again.

This Limited Warranty covers any material and workmanship defects in products purchased from OHM Connect within the Warranty Period.

During the Warranty Period, OHM Connect will repair or replace, at no charge, the defective product.

The Limited Warranty does not cover shipping charges. Issues arising from improper use or storage are not covered. Any issues that are not caused by defects in material or workmanship are not covered.

The Warranty Period begins on the date of purchase and is as follows:

OHM Cartridges – 45 days

Portable Charging Cases and Charging Adaptors – 90 days

Cartridge Batteries – 90 days